This module aims to provide managers, practitioners and professionals a with a range of leadership and management concepts, skills and approaches to design, plan, implement and improve the provision of equitable, efficient, effective and quality health care services that meet the needs of diverse populations.
This module is for those interested in developing their knowledge, understanding and skills for the successful management of health services. Managing health care organisations and programmes so that they provide equitable, efficient, effective and quality health care services that meet the needs of diverse populations is critical to the realisation of Universal health Coverage.
You will learn about principles and practices of leadership, governance and accountability of organisations, managing resources, quality assurance, and management of change.
Course Outline
This syllabus covers many of the competencies outlined in the Leadership Competencies for Healthcare Services Managers (2015) https://www.ache.org/-/media/ache/about-ache/leadership_competencies_healthcare_services_managers.pdf
We will deliver these topics through a mix of lectures, individual and group activities and guided reading.
Leadership competencies
• Leadership – style, communication, vision, influence
• Leading and managing change
• Introduction to quality assurance
Communications and relationship competencies
• Organisational behaviour: power dynamics, culture and climate and communication
• Coordination – within health sector and different sectors
• Conflict management
Health and health care environment
• Systems thinking application to organisations and management e.g. governance, performance
• Governance and accountability
• Role of management in health service programmes and projects
• Organisational structure (including decentralisation)
• Risk management – principles, risk assessment, analysis and mitigation
Business / operational management
• Financial management – developing a budget, monitoring, resource mobilisation, value for money etc
• HR planning and management (include recruitment and selection processes, staff development, employee relations, motivation, workforce planning)
• Managing performance of organisations (include supervision)
• Use of information for decision making, planning etc
• Problem analysis, solving and strategy development